Consumer Packaged Goods.

Unleashing your
business value globally

Seasoned professionals with proven 'know-how".
Corporate Blue-chip disciplines with entrepreneurial zeal.
Bringing brands to life with ROI at the heart of the matter.

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What we do in ARROWLINE MARKETING LTD

Undertake ‘projects of scale’ with multinationals around the globe – eager to benefit from ARROWLINE’s decade-long accumulated CONSUMER PACKAGED GOODS [FOOD & HEALTHCARE] experience at both a strategic and operational level garnered principally through management of key emerging markets in China, South East Asia and East Africa, as well as in the mature European markets.

"We pride ourselves in seeing the big picture, but more importantly leaving no stone unturned in the operation where it really counts in our ambition to achieve positive results".

Practitioners of Brand and Business Optimisation

We love to bring rich excitement to business initiatives at all levels – To help you optimise commercial returns we identify relevant consumer/customer engaging ideas that hit true insight and we focus heavily on bringing commercial value to the fore for all. Our broad ranging skills encompass branding, creative design, marketing, sales, route to market, operations, finance and regulatory and technical; our capability stems from a wealth and depth of International experience working around the globe both within Blue-chip organisations and for many years on their behalf as consultants.

During these years, across many diversified cultures and differing degrees of market maturity, contrasting and dynamic business situations bring about rich understanding, which range from fledgling start-ups to major corporate turnarounds – from calamity to recovery and beyond; they all deliver an invaluable wealth of experience. There is no substitute to over 25 years’ experience in the fast-burgeoning markets of Asia, Africa and the Middle East.

Some of our clients

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Snapshot Project

Viva La Vie, Viva La VIE 100.

Unearthing the value in home grown fruit treasures of Thailand. Evolving a world where sensory pleasure and health become one in the HORECA trade channel - Juice as nature intended.

Frontline Management


Vernon Bradley

39 years in food and health care with top multinationals (Cadbury, SmithKline Beecham, Nestlé, IPSEN) across the continents of Asia, Europe, Middle East and USA with enough years in China to complete a compelling novel. Significant experience in pioneering Brand development, Business Recovery, Turnarounds and Start-ups with significant Asian bias. One with relentless passion for unearthing distinctive creative solutions that resonate with consumers, build critical sales mass and add value to the bottom line.


vbradley@arrowline.org
+44 7757505358


Paul McDonald

A business all-rounder including marketing, operations and technical, with over 40 years in beverages, food and health care across Asia, Europe and Africa. Paul has worked with market leaders Cadbury Schweppes, Swire Coca-Cola, and managed countless projects for MNCs; his client's include Tetra Pak, DKSH, Unilever and Reckitt Benckiser, and regional players such as Yili Dairy China and Vitasoy. Three decades of working China, bolstered by fluent Mandarin and Cantonese, has made him ‘an old friend’ of China.


pmcdonald@arrowline.org
+44 7990585883


Alastair Fairgrieve

A leading expert in consumer insights and marketing strategy who helps businesses grow with a robust focus on understanding consumer needs. More than 25 years experience leading research and consumer insights functions in the Foodservice and Beauty sectors. 8 years as VP, Chief Insight Officer for McDonald’s restaurants in Europe. Significant experience of turning businesses around including years spent in Tokyo, leading menu, beverage , channel and CRM strategy for McDonald’s Japan Co. Led the consumer insights function for Avon Products Ltd in both EMEA and APAC and significant experience and knowledge of working in both South East Asia, China and Japan.


afairgrieve@arrowline.org
+44 7570 855939


Juliane Gagel

From German descent to Chinese ascent - Juliane, fully fluent in Mandarin, has 14 years of heavy weight experience in the Healthcare and Consumer Packaged Goods industries of China and Taiwan. Working with DKSH and others she has become fully immersed in Chinese culture. Her areas of speciality include infant formula, nutritional and dietary supplements, OTC medication and family planning devices. Beware Her tiger like grip on organisational management in the sales and marketing arena!



Shuang Li Chen

Shuangli Chen, shuttling between Beijing, Hong Kong and London, graduated in Edinburgh and worked for over 20 years with major companies such as Swire Coca-Cola, Budweiser China and more recently with China’s mega dairy (>US$11b revenue) Mengniu Dairy, for UHT and infant formula, including the Danone JV, and latterly heading up Mengniu’s strategy development plans with McKinsey. Shuangli has developed a strong understanding of cross-cultural management issues, crucial to operating in China.



Cher Wong

Cher, based in Hong Kong, has spent more of her 20 year’s working experience working with British, American and Korean companies in the China region, in Guangdong, Shanghai, Zhejiang and Hong Kong, covering FMCGs, apparel and construction. Aside from her trading and supplier quality control focus, Cher’s sparkling personality has proven invaluable in liaising between companies with different cultural expectations.



Martin Ng

Martin Ng, based in Hong Kong, benefits from over 40 years’ intensive experience with Tetra Pak and Alfa Laval, across the Greater China region, in Dairy and Beverages, in several functions, from technical through to product development and sales and marketing. He has particular skills in the design and successful commissioning of tailor-made sophisticated milk, yoghurt and juice processing plants, as well as implementing major improvements in operating efficiencies and quality standards.



Joseph Nyandega

An experienced operator with a strong technical and commercial background over 30 years, with his degree in Food Technology, Joseph Nyandega, based in Nairobi, has a strong track record starting with Coca-Cola and moving into a series of independent entrepreneurial companies, initially covering Kenya and EAC neighbours, extending to Ethiopia, but also in less hospitable countries such Sudan, Djibouti, Somalia and Pakistan.



Charity Agellu

Charity is a newer member of ARROWLINE’s team, based in Uganda, where she has worked with a number of leading independent local FMCG companies across East Africa, specialising in sales and merchandising projects where she has honed skills in shopper insight and supply chain management across all trade channels from modern trade, general market traders to traditional mom & pop stores. A girl with her feet on the ground.



Benjamin Lai

Benjamin, with a UK degree and a British military commission from Sandhurst, is based in Shanghai and Hong Kong, with over 30 years’ experience in China and SE Asia, mainly in the beverages, dairy and packaging industries. During a long career with Tetra Pak, he also performed a roaming global role focusing on children’s dairy nutrition working with the UN, World Bank and several US and EU NGO’s, covering E Africa and S America. Aside from his consultancy projects, Benjamin has a life-long passion for military history with several published books to his credit.



Alasdair Cockett

Alasdair has over 20 years’ experience in marketing within primary and secondary care environments at both national and international levels. Alasdair’s career has encompassed a variety of therapeutic areas, most significantly gastroenterology, with a focus on laxatives (bowel lavage and constipation). Alasdair has been particularly successful in managing development, running brand teams and external “business development” partner companies and, benefiting from his hands-on approach, he has invented several products patented by former employers



Jane McDonald

As a SRN, SCM and clinical teacher, Jane trained at world renowned St Bartholomews Hospital and was later a midwifery sister in the Kings College Hospital group in a multi-ethnic area of London. In her later career in Hong Kong she became school nurse at Jockey Club Sara Roe school for children and young adults with special needs and continued this speciality on return UK at John Grant school in Caister Norfolk. Jane’s practical experience in areas such as head lice treatment, skincare for infants, within mixed communities, is an invaluable resource.


China - Our Roots Your Wings

Markets On The Grow

China

It was once said that ‘When China wakes the world will tremble’. The fast pace of change in China over the last 2 decades is unprecedented. China has moved from being the ‘factory of the world’ to ‘the market for the world’. Deng Xiao Ping once said ‘to get rich is glorious’ - today the burgeoning middle-class bathe in this glory thereby fuelling local demand. The government, in encouraging fast economic growth, is renowned for keeping tight social control, resulting in intermittent interventions and unremitting changes in policy and procedures.

 

This process is widely misunderstood or misinterpreted in the West, meaning that the unwary may will sink in this abyss. Driven by the excitement of scale many corporations develop ambitious plans only to fall foul of the complexity of the market confounding their initial promises and expectations. ARROWLINE has its finger on the pulse … and brings appropriate guidance and know-how in traditional and modern trade as well as the dynamic eCommerce sector - China now approaching 50% of global online business ( Source: McKinsey&Company). ARROWLINE experience here is MOST EXTENSIVE!

East Africa

While China receives much coverage in the media, East Africa is often overlooked or cast in a less than positive light. We define the region as the East African Community of Kenya, Tanzania, Uganda and Rwanda, alongside the >110m consumers of Ethiopia, encompassing close to a 300m strong market. GDP growth rates even during the 2008 setback have averaged 6%, except Ethiopia at rates closer to 10%.

 

This region presents a host of opportunities, with ARROWLINE having over a decade’s commercial and technical experience across food, beverages, personal and healthcare, pharmaceuticals and retail. Ironically, the strong prominence of China’s development role in Africa, has overlapped with our China skills, and enabled us to provide a bridge of expertise between these vastly differing territories.

Asia

Similar to the European Union the 10 markets of ASEAN [Association of South East Asian Nations] are united with the purpose of promoting economic growth amongst all through group strength and clout. The ASEAN union works toward free movement of goods & services, investment & capital, as well as skilled labour; it also aims to create common standards in agriculture, financial services, intellectual property rights, and consumer protection. These are all necessary to attract foreign direct investment. Across all the nations of ASEAN, there is a population of over 622 million people, and it is believed that by 2050, it will have the 4th-largest economy in the world [ >$3TN].

 

ARROWLINE is most familiar with the majority of markets and it lives and breathes the challenges, the idiosyncrasies and the cultural nuances - especially the lead markets of Thailand, Vietnam, and Malaysia, where it has been immersed in a vast number of different F&B and healthcare projects over the years.

The 4 stronger Asian Tiger markets of Hong Kong, Taiwan, South Korea & Singapore are also extremely well known to us - as is the somewhat unique resplendent Isle of Sri Lanka !

What we bring to the table

ARROWLINEWe apply a “Logical & Analytical” process within the framework of our thinking and planning.

Fact analysis is key but so too are the tools that we use to extract and analyse information. With a passion for “The Academic” we seize opportunity in this area and apply a practical thinking process to most matters that both sorts the wood from the trees and unearths a pot of gold … It all comes from years of experience both in using the tried, tested traditional tools, supplemented by those important skillsets we developed ourselves.

ArrowLine We pursue flawless and practical execution.

Strategy is important but no less so than flawless execution. With an eye for the detail and a passion that is sine quo non-we will push to raise the bar every time as evidenced on one assignment with one client in a 4A’s agency who remarked upon our ‘outright thirst for perfection’. Of course, part of the practicality will always come down to money - a matter always front of mind. We enjoy the challenge of 'creating' with very little resource, as we know how much the bottom line counts. Indeed, our passion for the value chain and P&L will find you the money…

ArrowLineWe pursue wholly distinct and relevant creativity.

Standing out in an ever-crowded marketplace gets harder by the day but natural flair for the creative coupled with a hell-bent desire to discover new ideas that hit home with impact is key to our success. Whether this is a new product or a communications campaign or perhaps a drive for instore visibility or on-line engagement, we will always strive to create originality

ArrowLine We thrive on unlocking the route to market.

Marketing is a key part of the equation but beyond this there are a host of other disciplines. Today the route to market and the value chain is more often than not the biggest challenge. The world is ever-more competitive, customers have become more sophisticated, margins are being squeezed and new tech driven business models are being developed which disrupt conventional wisdom - but ultimately, enhanced and adapted wisdom holds the key to success. In ARROWLINE Marketing Ltd we accept and eagerly embrace such challenging dynamics

The forest of business can be a daunting place
Unlock The Potential in Your Team

Management Coaching

ArrowLine People make a difference

Successful companies derive their excellence largely from highly motivated and focused managers, since they recognise that ‘PEOPLE MAKE A DIFFERENCE’ and are a key component of success. With a lifetime global experience in FMCG we understand the importance of strong leadership, which brings clarity to vision and the transformational process and defines goal alignment and team functionality. We exist to bring out the very best in you and your people. As seasoned players in ARROWLINE our mission is to ignite your capabilities and leverage the power in you and your team.

ArrowLine The untold value of coaching

Day to day “operational sweat” calls for one to sit back and ask question after question, often leading to undue delays in the management process. An experienced outside coach can lend untold value in bringing a far clearer perspective to everyday problems. Moreover, a coach can bring added firepower, driving inspiration and building confidence in the decision-making process.

ArrowLine The forest of business can be a daunting place

Whilst the old proverb. ‘You can’t see the wood for trees’ may have fallen out of fashion, it is all too often alarmingly true. Today’s business environment is characterized by intense competition, unrelenting pressure for results and a dizzying increase in information flow, transforming the ‘forest of business’ into a daunting place.

ArrowLine ARROWLINE looks to unleash the power in you

In ARROWLINE, we view the function of an outside coach as introducing invaluable motivational experience and insights that will enable your team to perform at their very best by unlocking their true potential. With our wide experience and through our own senior management coaching and facilitation processes we take you on a journey of self-discovery unleashing the full value in your individual leadership and collective talents.

Consultancy Case Studies

The Vie100 Company Ltd – New Asian Company.

VIE100 Beverages Thailand

A Beverage start-up where we have commercialised a unique range of fruit drinks based on precious local fruits of Thailand.

NESTLÉ Malaysia- Consultancy

NESTLÉ Malaysia

Assisting turnaround, reigniting growth of flagship brands MILO and NESCAFÉ and helping evolve the long-term business plan for upward approvals.

IPSEN Pharmaceuticals China – Consultancy

IPSEN Pharmaceuticals China

Scoping the opportunity to consumerise the all-powerful SMECTA prescription brand.

IPSEN Pharmaceuticals Asia – Consultancy

IPSEN Pharmaceuticals Asia

Scoping and designing an OTC transformation for the TANAKAN brand in Malaysia and Vietnam.

Actalene – New Business.

ACTALENE UK

Leveraging industrial produce and unleashing consumer opportunity in high-end surface polish and cleanliness.

NESTLÉ Malaysia- Consultancy

MONTY & TOTCO Thailand

Redefining brand identity across a range of highly innovative Asian snacks and extending commercial value to the UK through modern and traditional trade.

Coke

COCA-COLA China

Embedding new bottling capability on the ground in China including the transformation of former state-owned enterprises.

Reckitt Benckiser - Detol

RECKITT BENKISER China

Revitalizing Dettol through shift of emphasis to secondary cities in China

4care’s Tastifit – Brand & Business development

4CARE TASTIFIT Thailand/UK

Assisting the commercialization of ground-breaking innovation in plant-based food technology in Thailand and conducting feasibility assessment in the UK.

6 Small Enterprises – Business Development

GROWTH ACCELERATOR UK

Acting incubator for many entrepreneurial start-ups in the area of Thai food and beverage in conjunction with the government's GrowthAccelerator programme.

GREATVIEW - MORGAN STANLEY China Global

Managing the due diligence on flotation of GREATVIEW for MORGAN STANLEY and expansion to North Africa thereafter.

Vie100 Mangosteen Powder

VIE100 - Health Food Supplement UK

Pioneering the UK launch of a unique new antioxidant healthcare supplement with 10 x the efficacy value of vitamin C.

NESTLÉ MAGHREB – Marketing Support

NESTLÉ North Africa

Repositioning and reigniting growth of NESTLÉ'S flagship NESCAFÉ brand in the Maghreb region.

6 Small Enterprises – Business Development

NESTLÉ Sri Lanka

Relaunching ‘Powerhouse Brand’ NESTOMALT, household favourite MAGGI, NESCAFÉ, MILO and many others.

Actalene – New Business.

PHUKET BEER Thailand

Bringing the brand back to category norms and unleashing the value of paradise in a bottle across select Asian territories.

NESTLÉ Malaysia- Consultancy

NESTLÉ Taiwan

Contending with the milk melamine crisis, designing and implementing a recovery programme to bring the entire NESTLÉ business back from the brink of total collapse.

TETRA PAK Asia

Driving change in the pack landscape across Asia from China to Indonesia, Bangladesh and beyond

VITASOY Australia

Building technical capability beyond the carton and extending export reach in an Australian joint venture initiative.

ACTIS China & Africa

Managing the due diligence for Private equity company on China and Africa acquisitions

DKSH China

Transforming DKSH China into a legitimate OTC business via management of government authorities and leading a subsequent acquisition drive

Edu-Plus International – Online Support

EDU-PLUS International

Re-dimensioning and enriching the capability of the regulatory organisation behind the UK Thai food and beverage restaurant tade through enhancing their own digital presence.